What counts as a qualified HVAC call?
A qualified call is a call of 60 seconds or more from a caller inside your service area who is asking for a quote or immediate service. Wrong numbers and disconnected calls are credited back.
Agree early whether you take residential only or light commercial too, and whether you work on all brands. Calls that fall outside what you do are best discussed with us before you start, so the written definition matches your work.

