What counts as a qualified water damage call?
A qualified call is a call of 60 seconds or more from a caller inside your service area who is asking for a quote or immediate service. Wrong numbers and disconnected calls are credited back.
For restoration, agree what you handle: clean water only, or also sewage and mold; residential, commercial, or both. We confirm the definition of an emergency call in writing before you start. We do not make claims about what any insurer will pay for a job.

