What counts as a qualified call?
We put the definition in writing before you start, so you can check every invoice against it. A qualified call is a call that meets all three tests:
- The call lasts 60 seconds or more.
- The caller is inside your service area.
- The caller is asking for a quote or for immediate service.
Wrong numbers and disconnected calls are credited back. Calls are tracked and recorded for review where the law allows, so a disputed call can be listened to rather than argued about.
Call recording laws differ by state, and some states require consent from all parties. We set up tracking and a recording notice in line with the law of the caller's state and your state. You should take your own legal advice on recording.

